Returns & Refund Policy

At vibespree, your satisfaction is the foundation of everything we do. We design and deliver products with intention, but we also understand that sometimes, a return may be necessary. That’s why we’ve built a return process that’s straightforward, respectful of your time, and fair to all parties involved.

1. How to Start a Return

If you need to return or exchange an item, please reach out to our Customer Experience team within 180 days of receiving your order. You can submit a request through our Contact Us page or by emailing us directly at support@vibespree.com.

To help us assist you as efficiently as possible, please include:

Name on the order
Order number
Description of the issue or reason for return
Clear photos (if product is damaged or defective)
Your preferred resolution: refund or replacement

Once your request is received, our team will get back to you within 1–2 business days with return instructions.

2. What Can Be Returned

We gladly accept returns for non-sale items that meet the following criteria:

Item is in its original, unused condition (unwashed, unworn, and with original tags attached)
Return is initiated within 180 days from the delivery date
Proof of purchase or order confirmation is provided

Please note: We are unable to accept returns for:

Sale, clearance, or final-sale items (unless damaged or incorrect)
Custom or personalized products with customer-supplied designs or content (e.g., spelling/image errors made during order)
Items that are worn, washed, or missing tags

We strongly encourage customers to carefully review product details, sizing guides, and personalization inputs before placing an order.

3. Return Shipping Costs

Free Returns: If the product you received was defective, incorrect, or damaged in transit, we’ll cover all return shipping costs.
Customer-Paid Returns: For all other reasons (such as change of mind, wrong size, or accidental order), return shipping may be the customer’s responsibility unless otherwise stated.

We’ll always clarify this with you before you ship the item.

4. How to Return an Item

Once your return is approved, please follow these steps:

Package Your Item: Repack the item in its original packaging if possible. Include a printed copy of your order confirmation email.
Ship It Back: Send the package using your preferred courier to the return address provided in our approval email. Please share the tracking number with us for better coordination.
Await Confirmation: We’ll notify you as soon as your return is received and inspected. A refund or replacement will be processed accordingly.

Important: We cannot process returns that are sent without prior approval.

5. Refunds

Once we receive and verify the returned item(s), here’s what happens:

If your return is approved, your refund will be issued to the original payment method within 5–10 business days
If you opted for a replacement, it will be shipped within 3–5 business days after inspection
You’ll receive email confirmation at every step: from approval, to refund processing, to replacement dispatch (if applicable)

Note: Original shipping costs (if any) are non-refundable unless the return is due to our error.

6. Additional Return Notes

Returns that don’t meet the above conditions may be rejected or subject to partial refund
If there’s any issue with your return request, we will communicate with you directly to resolve it transparently
We’re here to make things right. If you feel something went wrong with your order, even if it doesn’t fall under these rules—reach out to us. We’ll listen.

7. Need Support?

We understand that returns can sometimes be inconvenient. That’s why we have a dedicated team ready to support you Monday through Friday, 9:00 AM – 6:30 PM (EST).

Thank you for shopping with vibespree. We value your trust, and we’ll always work to earn it—order by order, issue by issue, customer by customer.